Please see below for answers to common questions from customers
General
How do I adjust the size of my watch?
The Soffia Aquamarino comes with a solid link strap, easy resizing instructions are provided in the manual.
Does the watch come with a screwdriver to adjust the bracelet links?
No, a screwdriver is not included. However, adjusting the bracelet is simple. You can use any small precision screwdriver set (easily found online or at hardware stores) and follow the instructions provided in the manual.
Alternatively, you can take your watch to any local jeweller for a quick and easy adjustment they typically offer this service on the spot.
Are Soffia Timepieces watches water resistant?
Yes.
10 ATM water resistance: Suitable for showering, swimming, bathing, and snorkeling.
Do Soffia Timepieces watches contain nickel?
No. All our products are crafted from316L polished stainless steeland are 100% nickel-free, in accordance with EU regulations.
They are completely safe for those with nickel allergies.
What makes Soffia Timepieces stand out?
Our timepieces blend Italian soul, modern minimalism, and Japanese grade precision. With ethical craftsmanship, meticulous detailing, and a design philosophy inspired by the Mediterranean, every Soffia watch is a symbol of both refined taste and enduring character.
It's not just how it looks. It's how it makes you feel.
What’s included with my watch?
Every Soffia Timepiece comes in a signature premium box, complete with:
Your selected timepiece
A manual with detailed care and adjustment instructions
A certificate of authenticity
Shipping & Returns
How much is shipping?
We offer complimentary worldwide shipping on all orders.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Discount
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Contact
Still have questions? We're happy to help! Please email us at support@soffiatimepieces.com and we will get back to you within 24 hours.