Care Instructions
How should I clean my watch?
To maintain your watch’s shine and prevent corrosion, gently wipe the case and bracelet with a soft, dry cloth after each use. This removes moisture, sweat, and dust that may build up over time.
Do you have a warranty?
Yes! Our watches are covered by a 24 months warranty from the date of shipment. This warranty does not extend to any damage caused by improper use, negligence, accidents, lack of care, or failure to follow the care instructions.
Can I use cleaning products on my Soffia Timepiece?
We strongly recommend avoiding any chemicals such as perfumes, detergents, or solvents. These may damage the surface finish or internal components of your watch.
How do I care for the stainless steel bracelet?
Use a soft brush, like a clean, dry toothbrush to remove dust or buildup between the links. For deeper cleaning, you may use a damp cloth with warm water. Be sure to dry the bracelet completely after cleaning.
How do I adjust the size of my watch?
The Soffia Originale Cronografo comes with a solid link strap, easy resizing instructions are provided in the manual.
Does the watch come with a screwdriver to adjust the bracelet links?
Unfortunately no, a screwdriver is not included. However, adjusting the bracelet is simple. You can use any small precision screwdriver set (easily found online or at hardware stores) and follow the instructions provided in the manual.
Alternatively, you can take your watch to any local jeweller for a quick and easy adjustment they typically offer this service on the spot.
Shipping & Returns
International Shipping
We are happy to announce we officially ship internationally! All orders are dispatched from our warehouse within 2 - 3 business days.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Who we are

ethical sourcing
Every Soffia Timepiece carries the legacy of resilience, heritage, and refined craftsmanship. Inspired by a deeply personal journey across continents, our watches are more than accessories — they’re symbols of meaning and intention. Discover the full story behind Soffia.

Ethical labor
Our founder Alexsander Soffia created Soffia Timepieces to challenge the norms of the modern watch industry. Mass-produced, disposable watches often prioritize low cost over lasting value. At Soffia, we believe in crafting with intention and in supporting a more meaningful, responsible way of doing business. When you choose Soffia, you're choosing quality, heritage, and a brand that stands for something greater.

Transparent values
We hold true to to who we are. We believe in equality and justice for all, and those beliefs permeate the work that we do and the watches we make. Everything we do stands for our values and we try to think, speak, and act in a framework of positive change.